Troubleshooting
14 articles to help you find your way.
My sign-in link has not arrived or has expired
Find a missing sign-in email, replace an expired link and understand resend limits.
Google sign-in fails or opens the wrong workspace
Retry Google sign-in safely and check that you used the expected account identity.
Apple sign-in fails or my invoices are missing
Check your Apple identity, private relay address and sign-in flow before changing local data.
BillPad says “Another tab changed this workspace”
Protect unsaved work before reloading a tab with an older copy of your workspace.
My changes are not showing on another device
Check account identity, local saves and sync status without losing unsynced work.
My iPhone will not download or share a PDF
Check invoice validation and the iPhone share sheet, then preserve a copy before retrying.
My Android PDF will not share or save to Documents
Check Android sharing, the optional Documents save and document validation errors.
My client has not received the invoice email
Check the recipient, delivery activity and spam folders before resending an invoice.
The Pay now button is missing or a payment fails
Check Stripe test setup, invoice eligibility and the hosted link before retrying payment.
My import fails, skips invoices or shows different totals
Resolve date, mapping, duplicate, total and capacity warnings in the import preview.
BillPad still looks old after an update
Reload safely, distinguish browser and app updates, and protect local records before cache changes.
My Watch says “Sign in on iPhone”
Reconnect the Watch companion through the paired iPhone without changing invoice records.
BillPad says storage is unavailable or full
Export unsaved changes before closing the page and distinguish storage from the document limit.
PDF export reports an unsupported character
Find the affected field and use Print or a suitable text correction for PDF font limitations.
Last updated 18 October 2026