Without an account, the web app saves your workspace in this browser on this device. With a signed-in account, supported workspace records sync to BillPad's service. Shared invoice snapshots and delivery activity are stored for account-based sharing features.
Keep a copy
- Open Settings and choose Export backup under Backup & restore.
- Signed-in account controls also offer Export data.
- Store the downloaded JSON file with your business records.
- Export individual PDFs or reports separately when you need readable copies for a client or your own records.
An export can contain client contact information, invoice descriptions and payment details you entered. Share only the part needed for the task. Sending support a full workspace is usually unnecessary when an error message and a redacted example explain the issue.
Delete an account
- Sign in and open Settings, Your account.
- Choose Delete account and read the confirmation.
- Export your data first if you want to keep a copy.
- Select Also remove invoices saved on this device if you also intend to clear the local workspace and sync backups.
- Type DELETE and confirm Delete account only when ready.
Deletion cannot be undone. BillPad's published policy says account data is removed from the live database immediately and from backups within 30 days. Local data remains unless you select the local removal option or clear it yourself.
Good to know
Signing out is not deletion. Emails already sent remain in recipients' inboxes, and Stripe retains its own payment records. Deleting the BillPad account does not delete a Stripe account.
If you cannot sign in, follow Delete account to request help by email. The published instructions explain ownership verification and the request timeframe. Read the Privacy Policy for providers, storage, retention and rights information. BillPad is operated by RS Foundations Pty Ltd. This article summarises the product controls; the linked policy provides the full published detail.